Privacy Policy

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This privacy policy is served by [The Don Dog Company] and relates to this website [www.thedondogcompany.com] with its sole purpose to govern the privacy of its users. Additionally, this policy will outline how The Don Dog Company uses and protects any information that you give us before commencement of our services.

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The policy sets out important information about who we are and how the website collects, stores, processes and protects user data and information. The policy outlines obligations and requirements of the users, the website and the website owners.

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The Don Dog Company are committed to ensuring that your privacy is protected. Should we ask that you provide certain information by which you can be identified when using our website or services, then you can be assured that it will only be used in accordance with this privacy statement. 

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What type of information do we collect and why?

When you conduct a transaction on our website or use our services, as part of the process, we collect personal information you give us such as your name, address, email address, demographic information such as post code, payment details, comments, details relating to your dog, feedback, product reviews, recommendations and other information relevant to our business, including videos and photos of your dog(s) and permission to share. Your personal information will be used for the specific reasons stated above only, it will remain private and will not be shared with third parties. We also use software tools to measure and collect session information, including page response times, length of visits to certain pages and page interaction information.

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We collect such information for the following purposes:

1. To provide and operate a service

2. To improve our products or services

3. To provide our Users with ongoing customer support

4. To be able to contact our Users with general or personalized service-related notices and promotional messages or special offers

5. To comply with any applicable laws and regulations

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What do we do with the information we gather during Meet & Greets before commencement of services?

Your information is stored in a secure manner in a locked filing cabinet. A copy is also stored on my home computer which is password secured when you fill out forms electronically. Our computer is turned off when not in use. Client phone numbers are stored in our mobile phone by first name and dog name, this is also password secured. I require this information to understand your needs and provide you with a better service.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our Users?

We may need to contact you for various reasons; regarding your order, to troubleshoot problems with your order, to resolve a dispute, to collect fees or monies owed, to issue refunds, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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Use of Cookies

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

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This site uses cookies for many important reasons, such as:

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• To provide a great experience for visitors and customers.

• To identify registered members (users who registered to the web site).

• To monitor and analyze the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use. 

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Cookies can be classified according to their type, duration and category

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First-Party Cookies

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STRICTLY NECESSARY

The following cookies are listed as: Cookie name - Duration - Purpose

ForceFlashSite - Session - When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site

hs - Session - Security

smSession - Persistent (Two days or two weeks) - Identifies logged in site members

XSRF-TOKEN - Session - Security

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FUNCTIONALITY

The following cookies are listed as: Cookie name - Duration - Purpose

svSession - Persistent (Two years) - Identifies unique visitors and tracks a visitor’s sessions on a site

SSR-caching - Session - Indicates how a site was rendered. 

smSession - Persistent (Two weeks) - Identifies logged in site members

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Third-Party Cookies

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FUNCTIONALITY

The following cookies are listed as: Cookie name - Duration - Purpose

TS* - Session - Security

TS01******* - Session - Security

TSxxxxxxxx (where x is replaced with a random series of numbers and letters) - Session - Security

TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) - Session - Security

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Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

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Whilst every effort has been made to ensure a safe and secure experience whilst visiting this website, we must advise users that they do so at their own risk.

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Social Media Platforms

The Don Dog Company website and its owners participate on Social Media platforms and are therefore custom to the terms and conditions and privacy policies held with those social media platforms respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details.

This website nor its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website uses social sharing buttons and links which help share web content directly from web pages to the social media platform in question and vice versa. Users are advised to partake in social media activity at their own discretion.

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External Links

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The owners of this website cannot guarantee or verify the contents of any externally linked website despite best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links which are unrelated to The Don Dog Company.

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Privacy Policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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How can site visitors withdraw their consent?

GDPR Requests can be made by contacting us via info@thedondogcompany.com A small fee may be payable.

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To file a 'right to be forgotten' request please email us via info@thedondogcompany.com

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If you have any questions relating to our Privacy Policy, please feel free to contact us via Email: info@thedondogcompany.com

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File Updated: 14/07/2020 [The Don Dog Company]